Privacy Policy

1. Data Collection

ALLBOTS ("we," "us," or "our") collects information you provide directly, including:

• Account information (name, email address, company name, phone number)
• Billing and payment details processed securely through Stripe
• Voice interaction data processed through our AI voice agent platform
• Usage data including pages visited, features used, and session duration
• Device and browser information collected automatically through cookies and similar technologies
• Communications you send to us (support tickets, emails, form submissions)

2. How We Use Your Data

We use collected information to:

• Provide, maintain, and improve our AI voice agent services
• Process transactions and send related information (confirmations, invoices)
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve user experience
• Train and improve our AI models (using anonymized and aggregated data only)
• Detect, investigate, and prevent fraudulent transactions and abuse

3. Cookies & Tracking

We use cookies and similar tracking technologies to collect and track information about your activity on our platform. Types of cookies we use:

• Essential cookies: Required for platform functionality, authentication, and security
• Analytics cookies: Help us understand how visitors interact with our platform (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. See our Cookie Policy for more details.

4. Third-Party Services

We share data with trusted third-party service providers who assist in operating our platform:

• Stripe: Payment processing and billing management
• Voice AI Provider: Voice agent infrastructure and call processing
• Google Analytics: Website analytics and usage tracking
• HubSpot: CRM and marketing automation
• Vercel: Hosting and deployment infrastructure

We do not sell your personal information to third parties. All service providers are bound by data processing agreements.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

CCPA (California Residents): You have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

GDPR (EU Residents): You have all rights listed above. Our legal basis for processing includes consent, contract performance, and legitimate interests.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, regular security audits, and access controls. For healthcare clients, we maintain HIPAA-compliant data handling practices with signed Business Associate Agreements (BAAs).

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days unless a longer retention period is required by law or requested by the customer. You may request deletion at any time.

8. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: