Privacy Policy

1. Data Collection

ALLBOTS ("we," "us," or "our") collects information you provide directly, including:

• Account information (name, email address, company name, phone number)
• Billing and payment details processed securely through Stripe
• Voice interaction data processed through our AI voice agent platform
• Usage data including pages visited, features used, and session duration
• Device and browser information collected automatically through cookies and similar technologies
• Communications you send to us (support tickets, emails, form submissions)

2. How We Use Your Data

We use collected information to:

• Provide, maintain, and improve our AI voice agent services
• Process transactions and send related information (confirmations, invoices)
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve user experience
• Train and improve our AI models (using anonymized and aggregated data only)
• Detect, investigate, and prevent fraudulent transactions and abuse

3. Cookies & Tracking

We use cookies and similar tracking technologies to collect and track information about your activity on our platform. Types of cookies we use:

• Essential cookies: Required for platform functionality, authentication, and security
• Referral attribution cookie: A first-party cookie (ab_attr, 90 days) that remembers the affiliate or campaign link you first arrived from, so the referring partner is credited. When you book a demo, UTM campaign parameters from your browser session storage (not this cookie) are sent to analytics and advertising services (Google Analytics, PostHog, X/Twitter ads, Calendly) as part of conversion tracking
• Analytics and advertising cookies: Only set if you accept them in our cookie banner. These include Google Analytics, Google Ads (conversion measurement), X/Twitter ads pixel (advertising and retargeting), PostHog (product analytics), and HubSpot (lead tracking)

You can control cookie preferences through our cookie consent banner or your browser settings. See our Cookie Policy for more details.

4. Third-Party Services

We share data with trusted third-party service providers who assist in operating our platform:

• Stripe*: Payment processing and billing management
• Retell*: Voice agent infrastructure and call processing
• Vercel*: Hosting and deployment infrastructure
• BugLoop*: User feedback widget and bug reporting
• Calendly†: Demo call scheduling and calendar integration (loads when you visit the demo page). Receives UTM campaign parameters in the booking page URL to track referral source
• Google Analytics‡: Website analytics and usage tracking. The GA4 tag loads immediately in Google Consent Mode with analytics storage denied. Before you accept cookies, it sends cookieless pings with no personal identifiers. After you accept, full tracking with identifiers begins
• Google Ads‡: Conversion measurement for paid advertising. Fires cookieless conversion pings (no identifiers) before consent, then full conversion tracking after you accept
• X/Twitter Ads: Advertising, retargeting, and conversion measurement for paid marketing campaigns. The browser pixel only loads after you accept cookies. When you submit a demo form with accepted cookies, we send hashed email, phone, IP address, user agent and click ID to X's server for conversion measurement
• PostHog: Product analytics to improve user experience and feature usage (only loads after you accept cookies)
• HubSpot†: Our customer relationship management system. When you submit a demo form, we send your contact details and attribution data to HubSpot to process your request. The HubSpot tracking cookie only loads after you accept cookies

* Loads regardless of cookie consent (essential services). † Loads on specific pages or when you submit forms. ‡ Loads in consent mode with analytics disabled until consent.

We do not sell your personal information to third parties.

Opting out: You can opt out of advertising and analytics by declining cookies in our banner, using browser settings, or using these opt-out tools:

• Google Analytics: Browser opt-out add-on
• X/Twitter: Personalized ads settings
• PostHog: Blocked automatically when you decline cookies

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

CCPA (California Residents): You have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

GDPR (EU Residents): You have all rights listed above. Our legal basis for processing includes consent, contract performance, and legitimate interests.

6. Data Security

Calls and data are sent over HTTPS. For healthcare clients handling protected health information, contact us to discuss whether our data handling practices meet your specific requirements.

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days unless a longer retention period is required by law or requested by the customer. You may request deletion at any time.

8. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: