Terms of Service

Last updated: March 24, 2026

These Terms of Service ("Terms") govern your access to and use of the ALLBOTS platform, website, and services (collectively, the "Service") operated by ALLBOTS ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Service Description

ALLBOTS provides an AI-powered voice agent platform that enables businesses to automate phone-based customer interactions, including but not limited to:

  • AI voice agents for inbound and outbound call handling
  • Automated appointment scheduling and lead capture
  • Customer service and support automation
  • Call analytics, reporting, and performance dashboards
  • Integration with third-party CRM, calendar, and business systems
  • API access for enterprise customers

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice to active subscribers.

3. Account Terms

  • You must be at least 18 years old to use the Service
  • You must provide accurate, complete, and current registration information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized access or security breach
  • One person or legal entity may not maintain more than one free account
  • You may not use the Service for any illegal or unauthorized purpose

4. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable local, state, national, or international law or regulation
  • Make robocalls or automated calls that violate the Telephone Consumer Protection Act (TCPA) or equivalent regulations
  • Engage in harassment, spam, phishing, or fraudulent activity
  • Impersonate any person or entity or misrepresent your affiliation
  • Transmit malware, viruses, or any code of a destructive nature
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to collect or harvest personal information without consent
  • Resell, sublicense, or redistribute the Service without written authorization

We reserve the right to suspend or terminate accounts that violate this policy without prior notice.

5. Intellectual Property

Our IP: The Service, including all software, algorithms, AI models, designs, text, graphics, logos, and documentation, is owned by ALLBOTS and protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited license to use it as described herein.

Your Content: You retain ownership of all content, data, and configurations you upload to the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to process Your Content solely to provide the Service to you.

Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant us an irrevocable, perpetual, royalty-free license to use and incorporate that feedback without obligation to you.

Anonymized Data: We may use anonymized, aggregated data derived from your usage of the Service to improve our platform, train AI models, and generate industry benchmarks, provided such data cannot reasonably identify you or your customers.

6. Payment Terms

  • Paid subscriptions are billed in advance on a monthly or annual basis
  • All fees are quoted in US Dollars and are non-refundable except as required by law
  • We use Stripe for secure payment processing; we do not store your full payment card details
  • You authorize us to charge your payment method for recurring subscription fees
  • We may change pricing with 30 days' written notice; existing subscribers are grandfathered for the current billing cycle
  • Overdue payments may result in suspension of Service access after a 7-day grace period
  • Usage-based charges (e.g., per-minute call fees) are billed monthly in arrears
  • You are responsible for any applicable taxes not included in the stated fees

7. Service Level Agreement (SLA)

We commit to a 99.9% monthly uptime for the Service, measured as the percentage of total minutes in a calendar month during which the Service is available and operational.

Exclusions: Scheduled maintenance (with 48 hours' notice), force majeure events, third-party service outages beyond our control, and issues caused by your systems or configurations are excluded from uptime calculations.

Credits: If monthly uptime falls below 99.9%, you may request service credits:

  • 99.0% – 99.9% uptime: 10% credit of monthly fees
  • 95.0% – 99.0% uptime: 25% credit of monthly fees
  • Below 95.0% uptime: 50% credit of monthly fees

Credit requests must be submitted within 30 days of the incident. Credits are applied to future invoices and do not exceed the monthly subscription fee.

8. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. AI voice agents may occasionally produce inaccurate responses. You acknowledge that AI-generated interactions should be monitored and that the Service does not replace professional human judgment where required by law or regulation.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALLBOTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

10. Indemnification

You agree to indemnify, defend, and hold harmless ALLBOTS and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any third-party rights.

11. Termination

By You: You may cancel your subscription and close your account at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period.

By Us: We may suspend or terminate your access to the Service immediately if you violate these Terms, fail to pay fees after the grace period, or if required by law. We may also terminate the Service with 90 days' notice for business reasons.

Effect of Termination: Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination, during which you may request an export. After 30 days, your data will be permanently deleted unless retention is required by law.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall first be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in Salt Lake City, Utah.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against ALLBOTS. Each party bears its own costs unless the arbitrator determines otherwise.

13. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and ALLBOTS
  • Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect
  • Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction
  • Force Majeure: Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemic, or government actions
  • Notices: We may send notices via email to the address associated with your account. You may send notices to the contact information below

14. Contact Us

If you have questions about these Terms of Service, please contact us:

ALLBOTS Legal Team

Email: legal@allbots.io

Website: allbots.io